{"id":272,"date":"2023-12-12T17:51:12","date_gmt":"2023-12-12T17:51:12","guid":{"rendered":"https:\/\/sterlingcredentials.com\/HowTo\/?page_id=272"},"modified":"2023-12-12T17:51:12","modified_gmt":"2023-12-12T17:51:12","slug":"faqs","status":"publish","type":"page","link":"https:\/\/sterlingcredentials.com\/HowTo\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<p style=\"font-size:18px\"><strong>Frequently Asked Questions<\/strong><\/p>\n\n\n<div class=\"hfaqwrapper\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\" >\n\t<!-- no name title displayed -->\n<ul id=\"hfaqgroup-0\" class=\"hfaqlist\" data-hfaq-style=\"style2\" data-hfaq-type=\"toggle\" data-hfaq-icon-pos=\"right\" data-hfaq-icon=\"8\" data-hfaq-behavior=\"none\" >\n\t\t\t\t\t\t\t\t\t\t\t<li>\t\t\n\t\t\t\t\t<div class=\"hfaq\" data-hfaq-state=\"closed\" itemscope itemprop=\"mainEntity\" itemtype=\"http:\/\/schema.org\/Question\">\n\t\t\t\t\t\t<div class=\"hfaq__question\" id=\"general-something-isnt-working\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"hfaq__icon\" style=\"height: 21px; width: 21px;\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t  <svg class=\"hfaq__iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" stroke-width=\"2\" viewBox=\"0 0 24 24\"><path fill=\"none\" stroke=\"#1a1a1a\" stroke-miterlimit=\"10\" d=\"M2 7l10 10L22 7\" stroke-linecap=\"round\"\/><\/svg>\n\t\t\t\t\t\t\t\t  <svg class=\"hfaq__iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" stroke-width=\"2\" viewBox=\"0 0 24 24\"><path fill=\"none\" stroke=\"#1a1a1a\" stroke-miterlimit=\"10\" d=\"M23 16L12 8 1 16\" data-cap=\"butt\"\/><\/svg>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<span class=\"hfaq__text\" itemprop=\"name\">Something isn&#8217;t working<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"hfaq__answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"http:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t<div class=\"hfaq__answercontent\" itemprop=\"text\"><p>The first step, ALWAYS, reload the page.\u00a0 Sometimes communications to and from the cloud get disrupted and reloading the page will refresh all the data resolving many common problems.<\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\t\t\n\t\t\t\t\t<div class=\"hfaq\" data-hfaq-state=\"closed\" itemscope itemprop=\"mainEntity\" itemtype=\"http:\/\/schema.org\/Question\">\n\t\t\t\t\t\t<div class=\"hfaq__question\" id=\"general-i-cant-see-my-name-in-the-lab-session-student-list\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"hfaq__icon\" style=\"height: 21px; width: 21px;\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t  <svg class=\"hfaq__iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" stroke-width=\"2\" viewBox=\"0 0 24 24\"><path fill=\"none\" stroke=\"#1a1a1a\" stroke-miterlimit=\"10\" d=\"M2 7l10 10L22 7\" stroke-linecap=\"round\"\/><\/svg>\n\t\t\t\t\t\t\t\t  <svg class=\"hfaq__iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" stroke-width=\"2\" viewBox=\"0 0 24 24\"><path fill=\"none\" stroke=\"#1a1a1a\" stroke-miterlimit=\"10\" d=\"M23 16L12 8 1 16\" data-cap=\"butt\"\/><\/svg>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<span class=\"hfaq__text\" itemprop=\"name\">I can&#8217;t see my name in the lab session student list<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"hfaq__answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"http:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t<div class=\"hfaq__answercontent\" itemprop=\"text\"><p>This is because you cannot evaluate yourself.\u00a0 Only classmates or faculty can evaluate your skill performance.<\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\t\t\n\t\t\t\t\t<div class=\"hfaq\" data-hfaq-state=\"closed\" itemscope itemprop=\"mainEntity\" itemtype=\"http:\/\/schema.org\/Question\">\n\t\t\t\t\t\t<div class=\"hfaq__question\" id=\"general-my-adjunct-faculty-cannot-see-the-right-cohort-student-list\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"hfaq__icon\" style=\"height: 21px; width: 21px;\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t  <svg class=\"hfaq__iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" stroke-width=\"2\" viewBox=\"0 0 24 24\"><path fill=\"none\" stroke=\"#1a1a1a\" stroke-miterlimit=\"10\" d=\"M2 7l10 10L22 7\" stroke-linecap=\"round\"\/><\/svg>\n\t\t\t\t\t\t\t\t  <svg class=\"hfaq__iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" stroke-width=\"2\" viewBox=\"0 0 24 24\"><path fill=\"none\" stroke=\"#1a1a1a\" stroke-miterlimit=\"10\" d=\"M23 16L12 8 1 16\" data-cap=\"butt\"\/><\/svg>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<span class=\"hfaq__text\" itemprop=\"name\">My adjunct faculty cannot see the right cohort student list<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"hfaq__answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"http:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t<div class=\"hfaq__answercontent\" itemprop=\"text\"><p>This means they are \u201cpointing\u201d or \u201cassociated with\u201d a different cohort.\u00a0 You can confirm this by looking at the yellow label under the user\u2019s name.<\/p><p>In the Adjunct Toolbar there is a button by which they can switch to the proper student list by choosing the correct cohort.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-269 aligncenter\" src=\"https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2023\/12\/Screen-Shot-2023-12-12-at-11.37.37-AM-247x300.png\" sizes=\"auto, (max-width: 247px) 100vw, 247px\" srcset=\"https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2023\/12\/Screen-Shot-2023-12-12-at-11.37.37-AM-247x300.png 247w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2023\/12\/Screen-Shot-2023-12-12-at-11.37.37-AM-41x50.png 41w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2023\/12\/Screen-Shot-2023-12-12-at-11.37.37-AM-49x60.png 49w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2023\/12\/Screen-Shot-2023-12-12-at-11.37.37-AM-82x100.png 82w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2023\/12\/Screen-Shot-2023-12-12-at-11.37.37-AM.png 449w\" alt=\"\" width=\"247\" height=\"300\" \/><\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\t\t\n\t\t\t\t\t<div class=\"hfaq\" data-hfaq-state=\"closed\" itemscope itemprop=\"mainEntity\" itemtype=\"http:\/\/schema.org\/Question\">\n\t\t\t\t\t\t<div class=\"hfaq__question\" id=\"general-my-preceptor-has-not-responded-and-i-cannot-close-my-shift\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"hfaq__icon\" style=\"height: 21px; width: 21px;\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t  <svg class=\"hfaq__iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" stroke-width=\"2\" viewBox=\"0 0 24 24\"><path fill=\"none\" stroke=\"#1a1a1a\" stroke-miterlimit=\"10\" d=\"M2 7l10 10L22 7\" stroke-linecap=\"round\"\/><\/svg>\n\t\t\t\t\t\t\t\t  <svg class=\"hfaq__iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" stroke-width=\"2\" viewBox=\"0 0 24 24\"><path fill=\"none\" stroke=\"#1a1a1a\" stroke-miterlimit=\"10\" d=\"M23 16L12 8 1 16\" data-cap=\"butt\"\/><\/svg>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<span class=\"hfaq__text\" itemprop=\"name\">My preceptor has not responded and I cannot close my shift<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"hfaq__answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"http:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t<div class=\"hfaq__answercontent\" itemprop=\"text\"><p>No worries!\u00a0 We will automatically lock all patients and close all shifts 72 hours after the end of the shift.<\/p><p>If your faculty has re-opened the shift, the 72-hour countdown starts immediately.<\/p><p>If, for some reason, you need it closed ASAP, just:<\/p><ol><li>Navigate to the Shift Manager and grab the shift ID number<\/li><li>Open a Support Ticket, provide us the shift ID, and ask us to close the shift for you.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-278\" src=\"https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2023\/12\/Screen-Shot-2023-12-12-at-11.56.09-AM-300x157.png\" alt=\"\" width=\"300\" height=\"157\" srcset=\"https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2023\/12\/Screen-Shot-2023-12-12-at-11.56.09-AM-300x157.png 300w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2023\/12\/Screen-Shot-2023-12-12-at-11.56.09-AM-768x402.png 768w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2023\/12\/Screen-Shot-2023-12-12-at-11.56.09-AM-50x26.png 50w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2023\/12\/Screen-Shot-2023-12-12-at-11.56.09-AM-60x31.png 60w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2023\/12\/Screen-Shot-2023-12-12-at-11.56.09-AM-100x52.png 100w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2023\/12\/Screen-Shot-2023-12-12-at-11.56.09-AM.png 878w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>We&#8217;re always standing by and happy to help!<\/li><\/ol><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\t\t\n\t\t\t\t\t<div class=\"hfaq\" data-hfaq-state=\"closed\" itemscope itemprop=\"mainEntity\" itemtype=\"http:\/\/schema.org\/Question\">\n\t\t\t\t\t\t<div class=\"hfaq__question\" id=\"general-my-smc-seems-off\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"hfaq__icon\" style=\"height: 21px; width: 21px;\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t  <svg class=\"hfaq__iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" stroke-width=\"2\" viewBox=\"0 0 24 24\"><path fill=\"none\" stroke=\"#1a1a1a\" stroke-miterlimit=\"10\" d=\"M2 7l10 10L22 7\" stroke-linecap=\"round\"\/><\/svg>\n\t\t\t\t\t\t\t\t  <svg class=\"hfaq__iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" stroke-width=\"2\" viewBox=\"0 0 24 24\"><path fill=\"none\" stroke=\"#1a1a1a\" stroke-miterlimit=\"10\" d=\"M23 16L12 8 1 16\" data-cap=\"butt\"\/><\/svg>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<span class=\"hfaq__text\" itemprop=\"name\">My SMC seems off<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"hfaq__answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"http:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t<div class=\"hfaq__answercontent\" itemprop=\"text\"><p>When you close a shift, Sterling completely rebuilds your SMC.\u00a0 If you call the SMC too soon, it may interrupt the processing.<\/p><p>It is best to wait a full 60 seconds after closing a shift before checking your SMC.<\/p><p>If you need a rebuild, just ask faculty to open an old shift.\u00a0 Then, you close it and wait&#8230;<\/p><p>This is ALWAYS our first step when checking SMC functions.<\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\t\t\n\t\t\t\t\t<div class=\"hfaq\" data-hfaq-state=\"closed\" itemscope itemprop=\"mainEntity\" itemtype=\"http:\/\/schema.org\/Question\">\n\t\t\t\t\t\t<div class=\"hfaq__question\" id=\"general-it-says-i-cant-edit-a-closed-shift-but-my-faculty-just-opened-it\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"hfaq__icon\" style=\"height: 21px; width: 21px;\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t  <svg class=\"hfaq__iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" stroke-width=\"2\" viewBox=\"0 0 24 24\"><path fill=\"none\" stroke=\"#1a1a1a\" stroke-miterlimit=\"10\" d=\"M2 7l10 10L22 7\" stroke-linecap=\"round\"\/><\/svg>\n\t\t\t\t\t\t\t\t  <svg class=\"hfaq__iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" stroke-width=\"2\" viewBox=\"0 0 24 24\"><path fill=\"none\" stroke=\"#1a1a1a\" stroke-miterlimit=\"10\" d=\"M23 16L12 8 1 16\" data-cap=\"butt\"\/><\/svg>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<span class=\"hfaq__text\" itemprop=\"name\">It says I can&#8217;t edit a closed shift but my faculty just opened it!<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"hfaq__answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"http:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t<div class=\"hfaq__answercontent\" itemprop=\"text\"><p>This would be because Sterling is still &#8220;pointing&#8221; to an old (closed) shift.\u00a0 You&#8217;ll need to tell it which shift you wish to modify.<\/p><p>Do this by visiting the Shift Manager and using the &#8220;Switch current shift&#8221; button.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-331\" src=\"https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/01\/Screen-Shot-2024-01-17-at-2.12.33-PM-300x106.png\" alt=\"\" width=\"300\" height=\"106\" srcset=\"https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/01\/Screen-Shot-2024-01-17-at-2.12.33-PM-300x106.png 300w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/01\/Screen-Shot-2024-01-17-at-2.12.33-PM-768x272.png 768w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/01\/Screen-Shot-2024-01-17-at-2.12.33-PM-50x18.png 50w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/01\/Screen-Shot-2024-01-17-at-2.12.33-PM-60x21.png 60w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/01\/Screen-Shot-2024-01-17-at-2.12.33-PM-100x35.png 100w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/01\/Screen-Shot-2024-01-17-at-2.12.33-PM.png 888w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\t\t\n\t\t\t\t\t<div class=\"hfaq\" data-hfaq-state=\"closed\" itemscope itemprop=\"mainEntity\" itemtype=\"http:\/\/schema.org\/Question\">\n\t\t\t\t\t\t<div class=\"hfaq__question\" id=\"general-how-do-i-change-a-shift-location-station-or-department\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"hfaq__icon\" style=\"height: 21px; width: 21px;\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t  <svg class=\"hfaq__iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" stroke-width=\"2\" viewBox=\"0 0 24 24\"><path fill=\"none\" stroke=\"#1a1a1a\" stroke-miterlimit=\"10\" d=\"M2 7l10 10L22 7\" stroke-linecap=\"round\"\/><\/svg>\n\t\t\t\t\t\t\t\t  <svg class=\"hfaq__iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" stroke-width=\"2\" viewBox=\"0 0 24 24\"><path fill=\"none\" stroke=\"#1a1a1a\" stroke-miterlimit=\"10\" d=\"M23 16L12 8 1 16\" data-cap=\"butt\"\/><\/svg>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<span class=\"hfaq__text\" itemprop=\"name\">How do I change a shift location (station or department)?<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"hfaq__answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"http:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t<div class=\"hfaq__answercontent\" itemprop=\"text\"><p>YOU HAVE THE POWER! \u00a0We know accidents happen and we\u2019ve made them easy to fix.<\/p><p>First, visit your Shift Manager (this is also where you can find Shift and Pt ID\u2019s if needed).<img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-349 aligncenter\" src=\"https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/02\/IMG_2795-300x210.jpeg\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" srcset=\"https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/02\/IMG_2795-300x210.jpeg 300w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/02\/IMG_2795-1024x717.jpeg 1024w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/02\/IMG_2795-768x537.jpeg 768w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/02\/IMG_2795-50x35.jpeg 50w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/02\/IMG_2795-1536x1075.jpeg 1536w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/02\/IMG_2795-2048x1433.jpeg 2048w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/02\/IMG_2795-60x42.jpeg 60w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/02\/IMG_2795-100x70.jpeg 100w\" alt=\"\" width=\"300\" height=\"210\" \/><\/p><p>Then, choose the correct tab (Open Shifts or Closed Shifts) based on shift status.\u00a0 On the far right side of the shift is a \u201cmap pin\u201d icon.\u00a0 Click this and change your location!<img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-356 aligncenter\" src=\"https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/02\/IMG_2796-300x289.jpeg\" alt=\"\" width=\"300\" height=\"289\" srcset=\"https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/02\/IMG_2796-300x289.jpeg 300w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/02\/IMG_2796-1024x985.jpeg 1024w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/02\/IMG_2796-768x739.jpeg 768w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/02\/IMG_2796-50x48.jpeg 50w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/02\/IMG_2796-1536x1478.jpeg 1536w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/02\/IMG_2796-60x58.jpeg 60w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/02\/IMG_2796-100x96.jpeg 100w, https:\/\/sterlingcredentials.com\/HowTo\/wp-content\/uploads\/2024\/02\/IMG_2796.jpeg 1987w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p><p>Should you need the report type changed or the course within which you\u2019ve placed the report changed, just open a<a href=\"https:\/\/sterlingcredentials.com\/HowTo\/contact-support\/\"> Support Ticket<\/a> and we\u2019ll get you fixed up!<\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n<\/div>\n<style>\n\t#hfaqgroup-0 .hfaq[data-hfaq-state=\"expanded\"] .hfaq__text {\n\t\tcolor: #077b7d;\n\t}\n<\/style>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked 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