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Always, always…try reloading the page. One of the first steps is to try reloading the page. This simple step will...
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Troubleshooting
Get quick resolution to common hang-ups.
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Lab Session–Can’t See My Name
This is because you cannot evaluate YOURSELF–only a classmate or faculty can record your skills performance. -
Lab Session–Cannot see the right students
This is most likely because your account is not “pointing” to the correct cohort. Students On the upper left-hand corner... -
I cannot close my shift
This may happen because you have not completed all required items on your skills–make sure those are all good. The... -
My SMC is not right!
Lost credits? Seems “off”? Not what you remember? Every time you close a shift, Sterling completely rebuilds your SMC. If...
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